Question 1

Do your bones splinter?

Accepted Answer

Our low-temperature, cold-smoking process is designed to reduce brittleness compared to high-heat cooked bones (like oven-baked). That said, no natural bone is 100% risk-free. Always supervise chewing, choose the correct size, and discard the bone when it becomes small enough to swallow or develops sharp edges.

Question 2

What should I do when the edges of a bone wear noticeably?

Accepted Answer

Time for a fresh chew. Discard any bone that develops sharp edges, cracks, or becomes small enough to fit fully inside your dog’s mouth. When in doubt, toss it — safety first.

Question 3

Should I supervise my dog while chewing?

Accepted Answer

Yes. Supervise all chewing sessions, especially for power chewers. If your dog tries to swallow large pieces, chews aggressively, or has a history of cracked teeth, switch to softer options like chicken feet/necks.

Question 4

Which bone size is right for my dog?

Accepted Answer

Use body weight as a starting point:
• 15–30 lb → Small
• 30–60 lb → Large
• 60 lb+ → XL
If your dog is between sizes or is an intense chewer, size up.

Question 5

What if my dog is a senior (or has sensitive teeth)?

Accepted Answer

For older dogs or dogs with sensitive teeth, we generally recommend chicken feet and necks rather than weight-bearing bones. If you’re unsure, ask your vet and start with the softer chews first.

Question 6

What ingredients are in your chews?

Accepted Answer

Single-ingredient chews — that’s it. No grains, no fillers, no preservatives, and no weird junk. Just real bone or poultry parts.

Question 7

Are your products allergen-free?

Accepted Answer

They’re single-ingredient and contain no grains, soy, dairy, or additives. However, any animal protein can be an allergen for some dogs. If your dog has known sensitivities, introduce new chews slowly.

Question 8

How should I store the bones?

Accepted Answer

Store in a cool, dry place out of direct sunlight. Do not keep in a sealed bag, it requires airflow to prevent mold. For best quality, enjoy within about 8 weeks.

Question 9

Can I refrigerate or freeze them?

Accepted Answer

Yes. Refrigeration can help preserve freshness. Freezing is fine too — just let the chew come back toward room temp before serving to avoid an overly hard chew for sensitive teeth.

Question 10

When will my order ship?

Accepted Answer

Orders placed before 2 PM ET typically ship the same business day (Mon–Fri). You’ll receive tracking as soon as your order leaves our facility.

Question 11

Where do you ship?

Accepted Answer

We ship across the USA. If you have a special delivery request, use the contact form and we’ll do our best to help.

Question 12

Do you offer wholesale?

Accepted Answer

Yes. We serve wholesale partners in the Northeast. Head to the wholesale page to request a quote, or email berserkergang@yahoo.com for details.

Question 13

How do subscriptions work?

Accepted Answer

Subscriptions are set-and-forget monthly deliveries via Square checkout. You can manage or cancel anytime through Square.

Question 14

Do subscriptions support a local shelter?

Accepted Answer

Yes — for every monthly subscription sold, we donate a bone to a local shelter. It’s a simple way to keep your dog stocked while helping another dog get a win too.

Question 15

What if there’s an issue with my order?

Accepted Answer

If something looks off, contact us right away. We’ll make it right whenever possible. Use the contact page or email berserkergang@yahoo.com.

FAQ — Answers for the Pack

Safety

Sizing

Ingredients

Freshness

Shipping

Wholesale

Subscriptions

Returns