Question 1

Do your bones splinter?

Accepted Answer

Our low-temperature, cold-smoking process is designed to reduce brittleness compared to high-heat cooked bones (like oven-baked). That said, no natural bone is 100% risk-free.

Always supervise chewing, choose the correct size, and discard the bone when it becomes small enough to swallow or develops sharp edges.

Question 2

What should I do when the edges of a bone wear noticeably?

Accepted Answer

Time for a fresh chew. Discard any bone that develops sharp edges, cracks, or becomes small enough to fit fully inside your dog’s mouth.

When in doubt, toss it — safety first.

Question 3

Should I supervise my dog while chewing?

Accepted Answer

Yes. Supervise all chewing sessions, especially for power chewers.

If your dog tries to swallow large pieces, chews aggressively, or has a history of cracked teeth, consider softer options like chicken feet, duck feet, or duck necks.

Question 4

Are duck heads safe for dogs?

Accepted Answer

Duck heads are a natural chew and can be a great option for many dogs, but supervision is still required.

As with any chew, choose the right size for your dog, watch for gulping, and discard if it becomes small enough to swallow whole. If your dog is an aggressive gulper, start with a larger, longer-lasting chew instead.

Question 5

Which bone size is right for my dog?

Accepted Answer

Use body weight as a starting point:
• 15–30 lb → Small
• 30–60 lb → Large
• 60 lb+ → XL

If your dog is between sizes or is an intense chewer, size up.

Question 6

What if my dog is a senior (or has sensitive teeth)?

Accepted Answer

For older dogs or dogs with sensitive teeth, we generally recommend softer chews like chicken feet, duck feet, or duck necks rather than weight-bearing bones.

If you’re unsure, ask your vet and start with the softer chews first.

Question 7

What ingredients are in your chews?

Accepted Answer

Single-ingredient chews — that’s it. No grains, no fillers, no preservatives.

Just real bone or poultry parts (including duck feet, duck necks, and duck heads when available).

Question 8

Are your products allergen-free?

Accepted Answer

They’re single-ingredient and contain no grains, soy, dairy, or additives.

However, any animal protein can be an allergen for some dogs. If your dog has known sensitivities, introduce new chews slowly (especially when switching proteins like beef → duck).

Question 9

What’s the difference between duck feet, duck necks, and duck heads?

Accepted Answer

They’re all single-ingredient duck chews — the main difference is chew style:
• Duck feet: crunchy, great quick reward, lots of natural texture.
• Duck necks: a satisfying chew that’s typically softer than weight-bearing bones.
• Duck heads: a longer, more involved chew for dogs who like something “different.”

Pick based on your dog’s chew style (and always supervise).

Question 10

How should I store the bones and chews?

Accepted Answer

Store in a cool, dry place out of direct sunlight.

Avoid sealed plastic for long storage — airflow helps prevent moisture buildup. For best quality, enjoy within about 8 weeks (or refrigerate/freeze for longer storage).

Question 11

Can I refrigerate or freeze them?

Accepted Answer

Yes. Refrigeration can help preserve freshness. Freezing is fine too — just let the chew come back toward room temp before serving to avoid an overly hard chew for sensitive teeth.

Question 12

When will my order ship?

Accepted Answer

Orders placed before 2 PM ET typically ship the same business day (Mon–Fri). You’ll receive tracking as soon as your order leaves our facility.

Question 13

Where do you ship?

Accepted Answer

We ship across the USA. If you have a special delivery request, use the contact form and we’ll do our best to help.

Question 14

Do you offer wholesale?

Accepted Answer

Yes. We serve wholesale partners (especially in the Northeast) and can also discuss freight options.

Head to the wholesale page to request a quote, or email info@berserkergangbones.com.

Question 15

Do you offer wholesale duck items (duck necks, duck feet, duck heads)?

Accepted Answer

Yes — if duck items are in stock, they can be included in wholesale orders.

Request pricing through the wholesale page and note the duck items you want (duck necks / duck feet / duck heads). We’ll confirm availability and lead times.

Question 16

How do subscriptions work?

Accepted Answer

Subscriptions are set-and-forget monthly deliveries via Square checkout. You can manage or cancel anytime through Square.

Question 17

Do subscriptions support a local shelter?

Accepted Answer

Yes — for every monthly subscription sold, we donate a bone to a local shelter.

It’s a simple way to keep your dog stocked while helping another dog get a win too.

Question 18

What if there’s an issue with my order?

Accepted Answer

If something looks off, contact us right away. We’ll make it right whenever possible.

Use the contact page or email info@berserkergangbones.com.

FAQ — Answers for the Pack

Safety

Sizing

Ingredients

Freshness

Shipping

Wholesale

Subscriptions

Returns